BITmarkets Launches New Guide to Help Users Recognize Crypto Scams

AI can make a fraudulent message sound fluent, clone a familiar voice and even create a convincing video call. Drawing on years of experience operating in global markets and supporting tens of thousands of clients, BITmarkets shares practical guidance to help users recognize fraudulent approaches and avoid falling victim to them.

A message about a supposedly compromised account may appear to come from a platform, bank, public authority or even someone you know. The sender may use your name, refer to real account details and communicate in your language without the spelling mistakes once associated with online fraud. None of these details proves that the contact is genuine.

The scale of the threat is growing. According to the Chainalysis 2026 Crypto Crime Report, addresses linked to crypto scams received at least USD 14 billion during 2025. Chainalysis expects the figure to exceed USD 17 billion as more illicit addresses are identified. Impersonation scams grew by more than 1,400% compared with 2024.

The same research found that scam operations with demonstrable on-chain links to AI vendors extracted an average of USD 3.2 million per operation, compared with USD 719,000 for operations without those links. That is about 4.5 times more revenue per scam. The comparison does not cover every AI-assisted fraud, but it shows how AI can help organised scam networks operate more efficiently and at greater scale.

Why fake support is harder to recognize

Natural language: Generative AI can produce clear, convincing emails and chat messages in many languages, removing obvious spelling and grammar warning signs.

Cloned voices and manipulated video: A familiar voice or face on a call is no longer reliable proof of identity. Audio can be cloned and live video can be altered or generated.

Personal context: Information from data breaches, public social media profiles and previous messages can be used to make a false approach sound specific and credible.

More conversations at once: Automation allows one operation to maintain many personalised conversations simultaneously, increasing the number of potential victims it can target.

The safest rule is therefore simple: verify the channel rather than trusting the voice, profile picture or information the sender knows about you.

Verify every unexpected contact independently

BITmarkets advises users to end any unexpected conversation about account security, withdrawals or transfers and start a new contact themselves. Type bitmarkets.com into the browser or use an official bookmark you created previously. Do not continue through a link, phone number or profile supplied by the person who contacted you.

BITmarkets customer support can be reached at support@bitmarkets.com or through the official BITmarkets Support Desk. If you are unsure whether a message is genuine, verify it through one of these channels before taking any action.

Security checklist

One warning sign does not automatically prove fraud, but it is enough reason to stop and verify the request independently.

1. Check the contact

- Unsolicited approach: Did the person contact you first about a problem you never reported?

- Lookalike details: Is the email address, website, account name or social media handle slightly different from the official one?

- Public help request: Did the offer of assistance arrive after you posted publicly that you needed support? Fraudsters monitor comments and replies for potential targets.

- Change of channel: Are you being asked to continue on WhatsApp, Telegram or another private messaging service?

2. Check the request

- Credentials or codes: Are you being asked for a password, two-factor authentication code, SMS code, seed phrase or private key?

- Access to your device: Does the person want you to install remote-access software, share your screen or approve an unexpected login?

- A so-called safe wallet: Are you being told to move funds to a secure, verification or recovery wallet? This is a common impersonation tactic.

- Payment before access: Are you asked to pay a fee, tax or deposit to unlock an account, release a withdrawal or recover funds already lost?

- Login through a supplied link: Are you directed to sign in through a link in an email, message, advertisement or search result rather than navigating to the official site yourself?

3. Check the pressure

- Immediate deadline: Are you told that you have only minutes or hours to prevent a loss, account closure or legal action?

- Secrecy: Are you instructed not to contact BITmarkets, your bank, the police or someone you trust?

- Guaranteed outcome: Is someone promising guaranteed returns, a giveaway, a doubled deposit or certain recovery of stolen crypto?

- Familiar face or voice: Is a relative, colleague, public figure or supposed BITmarkets representative asking for an urgent transfer? Call the real person or organisation back through contact details you already trust.

What to do if the contact seems suspicious

1. Stop. Do not click links, open attachments, share information, approve a login or send funds.

2. End the conversation. You do not need to explain why or continue engaging with the sender.

3. Verify independently. Open the official BITmarkets website yourself and contact support through the Support Desk or support@bitmarkets.com.

4. Report the profile or message. Use the reporting tools on the email, messaging or social media service where the contact appeared.

If you have already shared information or sent funds

Act quickly, but do not accept help from anyone who contacts you unexpectedly and promises to recover the funds for a fee. Recovery scams often target people who have already lost money.

- Contact BITmarkets support: Explain what happened and provide the relevant account details through an official channel.

- Secure your accounts: Change the passwords for BITmarkets and the connected email account. Use unique passwords and enable or reset two-factor authentication.

- Review account activity: Check recent logins and account activity. BITmarkets states that users can temporarily freeze an account through the security settings if unauthorised access is suspected.

- Protect the device: If you installed remote-access software, disconnect the device from the internet, remove the software and have the device checked before using it for financial accounts again.

- Keep the evidence: Save screenshots, email headers, phone numbers, profile links, wallet addresses and transaction IDs.

- Report the incident: Contact the police or national cybercrime reporting service in your country. If funds were sent from another financial service, notify that provider immediately as well.

Protect your account before an incident

- Use two-factor authentication. BITmarkets supports authenticator apps and SMS verification. An authenticator app reduces exposure to SIM-swapping attacks.

- Use unique passwords. Create separate, strong passwords for BITmarkets and your email account, preferably stored in a reputable password manager.

- Open the official site directly: Bookmark bitmarkets.com and avoid logging in through links in messages, advertisements or unsolicited emails.

- Review recent activity: Check account logins and security settings regularly, and never approve an authentication request you did not initiate.

- Limit public information: Posting details about holdings, profits or trading activity can make an account more attractive to impersonation scammers.

- Agree a family code word: A private phrase can help relatives verify an urgent call when a voice may have been cloned.

Sources and further reading

Chainalysis 2026 Crypto Crime Report on scams | BITmarkets Support Desk | BITmarkets contact and security information

This article is for educational purposes only and does not constitute financial, investment, legal or other professional advice.