Need help?

Visit our registration page and provide your email address, create a secure password, and complete the identity verification (KYC) process. You'll need a valid government-issued ID and proof of address. The entire process typically takes less than 15 minutes.

We require a valid government-issued photo ID (passport, national ID card, or driver's licence) and a proof of address document (utility bill, bank statement, or official correspondence) dated within the last 3 months.

Most verifications are completed within 24 hours during business days. In some cases, additional review may be required, which can take up to 3 business days. You'll receive email notifications about your verification status.

BITmarkets offers trading for a wide range of cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), and many other major altcoins. Visit our Markets page for the full list of available trading pairs.

Our trading fees are competitive and transparent. We use a maker-taker fee model. Fees vary based on your 30-day trading volume and whether you hold BTMT tokens, which can provide fee discounts. Check our fee schedule page for detailed information.

Yes, BITmarkets offers CFD (Contract for Difference) trading on select cryptocurrency pairs. CFD trading allows you to speculate on price movements without owning the underlying asset. Please note that CFD trading carries significant risk, and you should review our Risk Disclosure before trading.

BITmarkets supports bank transfers, cryptocurrency deposits, and select payment providers. Deposit options may vary based on your country of residence.

Cryptocurrency withdrawals are typically processed within 30 minutes. Bank transfer withdrawals may take 1–3 business days depending on your bank and region. All withdrawals go through our security verification process.

Yes, minimum amounts vary by currency and payment method. For cryptocurrency deposits, the minimum depends on the specific coin's network fees. For fiat deposits, the typical minimum is €20 or equivalent. Check the deposit page for current minimums.

We employ industry-leading security measures including cold storage for the majority of digital assets, multi-signature wallets, two-factor authentication (2FA), encrypted communications, and regular security audits by independent firms.

Immediately change your password, enable 2FA if not already active, and contact our support team. You can also freeze your account temporarily through security settings. We recommend reviewing your recent login activity regularly.

While 2FA is strongly recommended and enabled by default for withdrawals, you can manage your 2FA settings in your account security preferences. We support authenticator apps (such as Google Authenticator) and SMS-based verification.

AI Portfolios are algorithmically managed investment portfolios that use machine learning and quantitative analysis to optimise cryptocurrency allocations. They automatically rebalance based on market conditions and risk parameters.

The minimum investment varies by portfolio strategy. Please visit our AI Portfolios page for current minimum amounts and available strategies. Each portfolio has different risk profiles and target returns.

Yes, you can request a withdrawal from your AI Portfolio at any time. Withdrawals are processed within the next rebalancing cycle, typically within 24 hours. There are no lock-up periods or exit fees.

Yes, BITmarkets operates as a global cryptocurrency exchange under the regulatory framework of Saint Vincent and the Grenadines, providing services across multiple jurisdictions. BITmarkets adhere to AML/KYC requirements and keep compliance standards at the core of operations.

We process personal data in accordance with applicable data protection regulations. Your data is used solely for account management, regulatory compliance, and service improvement. For full details, please read our Privacy Policy.