How can I cancel my account with BITmarkets?

Dear Valued Client,

If you wish to permanently delete your account with BITmarkets, please send an email through [email protected]. The request must be sent from the same email address used to register your account.

IMPORTANT:

• Be aware that account deletion is permanent. After your account is deleted, you will lose access to it, including any transaction history or data.

• If you have any assets remaining in your account, please make sure to settle them. Otherwise, these assets will be lost and cannot be recovered after the deletion of account.

• Although BITmarkets can delete your account permanently as per request, please note that we must retain certain personal data for a specified period after deletion. This retention is required by law, such as AML/CFT regulations, or as may be necessary for handling any future disputes or claims. Your personal data will be deleted once the legally required retention period has elapsed. For reference, please see BITmarkets Terms and Conditions 

• Additional information about how we store your personal data can be found in our Privacy Policy.